FAQ

QUESTIONS FROM OUR COMMUNITY

I have a season ticket/ticket to a particular show; what are my options?

Season ticketholders and patrons who have purchased tickets can choose to have their tickets donated back to the rebuild efforts or receive a refund.  Our ticket manager can help address any questions.  Send email to reservations@masquers.org or call 510-232-4031.

 

I’m a season ticketholder. Why is Masquers soliciting donations? Should I feel guilty about expecting and requesting a refund?

As the communication from our ticket manager indicates, we’re offering season ticketholders the option to donate the remainder of their season subscription price. We wouldn’t be doing that if the situation weren’t dire. We hope that doesn’t feel like a guilt trip—of course you shouldn’t feel guilty about requesting a refund if that’s what you want. At the same time, though, we’re grateful for whatever you’re able to give.

Does Masquers own the building? Are damages the responsibility of the theater group or the owner? Will insurance or the owner pay for the repairs?

Masquers paid off the mortgage on the Playhouse in the 1980s—we do indeed own the theater. Damages are our financial responsibility, and they’re not covered by insurance.

Have you considered Gofundme/Indiegogo/Kickstarter?

We are actively considering crowdfunding options. All crowdfunding requires a goal amount, though, and until we receive a preliminary report/estimate from our structural engineer/architect, we don’t know what that will be. Believe us, we’ll let you know when we do.

If you have additional questions, send them to us, and we’ll try to address them here.